Refund policy

 

Returns & Exchanges

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

 

Return Policy:

  • Returns will be issued refunds in the form of a digital Gift Card
  • We must receive your return within 7 calendar days of you receiving your order to be eligible for a refund. The 7 days starts from the day the order was received by the customer. Returns older than 7 days will be rejected, and you will be contacted to have the order shipped back to you at your expense.
  • Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box to avoid damage from shipping. Failure of this policy will result in a $5-$25 restocking fee based on the price of the shoes.
  • Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return. 
  • Sale items are final and cannot be returned or exchanged. 
  •  If items are sent back past the return policy period, the customer is responsible for return postage.
  • Shipping charges are not refundable.

HOW WILL I RECEIVE MY STORE CREDIT? 
Expect an emailed E-Gift card within 3 business days of the delivery of your Return at our warehouse.


Do we offer return labels?

We do not offer return labels but hope to as we grow in the future!



Can I make a return past the 7 day period for store credit?

Unfortunately we cannot accept clothing past the 7 day return policy for store credit. If items are returned past this period the customer will be required to pay an $10 shipping charge to have the items sent back.


FINAL SALE ITEMS: The following items are non-returnable. 
  • Any item purchased with promo codes Final30, Final40, Final50-NO EXCEPTIONS
  • All accessories
  • All hats
  • All jewelry
  • All intimates 
  • Bodysuits
  • Hosiery
  • All sale items
If you return a non-returnable item the item will be disposed of or added to a donation pile. Store credit will not be issued. No exceptions.





Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit. 


    Defective Items:
    All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.


    LOST OR STOLEN PACKAGES

    When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy.

    We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
    • Confirm that the shipping address you entered in is correct.
    • Visit your local USPS office with tracking handy to see where the mailman dropped off your package
    • Check with neighbors to see if your package got dropped off next door. 
    • Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up. 



    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at hello@twofunkyhippies.com If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at hello@twofunkyhippies.com.